Toxic customers, while rare (hopefully!) have a ripple effect on the company, people involved, and people who see the toxic behavior tolerated. The company can be impacted financially by scope creep, depleted morale, disengagement, turnover, and damaged reputation. Employees can be impacted when customers berate them, disrespect boundaries, and demand services beyond what is agreed upon.

Company culture is not just about perks or the atmosphere at work. When cultivated intentionally, it influences everything from employee engagement, retention, and performance to management capacity to innovation and company performance.