Observations
The blog for leaders who are evolving
on purpose with purpose
When Performance Looks Fine but Culture Is Quietly Deteriorating
Your numbers look good. But is your culture quietly deteriorating? People are meeting deadlines. Customers are being served. Revenue looks good.
But something has changed.
When AI Handles the Transaction, Who Builds the Relationship?
AI agents can resolve customer issues faster than ever. But what happens to the trust, relationships, and valuable insights that develop through human interactions? As companies pursue greater efficiency, leaders need to consider what else may be lost along the way.
AI Leadership, Power, and the Test of Stated Values
Mark Zuckerberg’s new AI manifesto presents an ambitious vision for artificial intelligence. He argues that AI can expand individual creativity, increase access to knowledge, strengthen human connection, and give people greater power to create and shape their own lives.
There is a lot to like in that vision. There is also a leadership tension worth examining.
The Leadership Mistake That's Quietly Undermining Confidence
The best leaders don't outgrow learning. They outgrow yesterday's thinking.
Experience is one of a leader's greatest assets. It sharpens judgment, builds resilience, and provides perspective that can only come from navigating difficult decisions over time.
Yet experience has a hidden risk.
AI Stigma at Work: Why So Many Professionals Are Hiding AI Use and Why That’s Your Problem
Most employees are already using AI at work. Many aren't telling their leaders. Here's what's driving it, what's at stake, and what responsible AI governance actually looks like.
From Overlooked to the Final Four: Lessons for Business Professionals
What do you have in common with the Big Ten Player of the Year?
More than you think. And, you might learn from him too.
One of the biggest stories unfolding in college basketball right now has very little to do with rankings and everything to do with how people grow, how they prepare, and how they respond when the expectations change.