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🏈 As Louisiana State University begins repairing the damage from the Brian Kelly coaching era, it’s clear the impact goes beyond the football field.

There were losses in the locker room, and there are losses in the ledger. LSU owes more than $50 million to buy out his contract. That’s not just a football expense. It’s the price of misplaced trust.

😩 Corporate America has its own “Brian Kellys.” ‍ ‍

The recent data from Glassdoor reveals that employee confidence in company outlook plummeted to a record low of 44.4% in February 2025. This decline underscores the urgent need for organizations to bolster trust and engagement within their teams.

Remember the Great Resignation during 2021 and 2022? Employees changed jobs in record numbers when they were frustrated by work environments, lack of career growth, inflexible policies, and poor management.

Toxic customers, while rare (hopefully!) have a ripple effect on the company, people involved, and people who see the toxic behavior tolerated. The company can be impacted financially by scope creep, depleted morale, disengagement, turnover, and damaged reputation. Employees can be impacted when customers berate them, disrespect boundaries, and demand services beyond what is agreed upon.