My company does not emphasize employee engagement over other stakeholders for that reason, among others.
Google, with their generous free time for brainstorming, time off for volunteering, on-site hair salon and daycare, attracted the best and brightest technically savvy employees as it grew. Now, the culture is different. They still have the premier perks, but they have been losing talented people.
Apparently their emphasis on employee engagement has veered.
Was it overshadowed by emphasizing customers and customer service instead? According to agency investigations, no.
Google in New Privacy Probes, Wall Street Journal, March 15, 2012)
Google went behind its customers backs to sneak access where they were not welcome. Clearly, they are not focused on customer relationships. It seems they are not focused on employee relationships any more either.
Has the advertising dollar taken over? Google is trading up at the moment, but unless it aligns its focus on all stakeholders instead of just one, investors, the stock will not remain where it is over the long-term.
What do you think?
Has Google lost its credibility?