AI agents can resolve customer issues faster than ever. But what happens to the trust, relationships, and valuable insights that develop through human interactions? As companies pursue greater efficiency, leaders need to consider what else may be lost along the way.

Instead of celebrating the unique talents of Patrick Mahomes, Andy Reid, and the Chiefs team, thousands of fans from other teams are convinced the NFL is rigging the game in Kansas City’s favor. The same psychological patterns play out in business and everyday life.