At Voyage Consulting Group, we know that great leadership and strong company culture drive exceptional customer experiences. This morning’s AI Roundtable explored how to leverage AI to refine customer touchpoints and personalization strategies—two critical elements of fostering customer trust and loyalty.

A few weeks before the roundtable, I had a LinkedIn Live conversation with Scott Holsman, President of Next Level Performers, where we discussed the same topic. Our main takeaway? No matter how much technology evolves, finding ways to connect genuinely with others remains crucial.